We are looking for a Product Trainer to join the Training Team here at Click Dealer. This role is pivotal to ensure that our customers are confident and comfortable with our products and experience a smooth onboard.
You’ll be responsible for maintaining relationship with clients throughout our Product Onboarding department. You will be training new & existing customers on our DMS systems (including producing invoices, accounting for invoices, VAT Returns in line with MTD, etc). You’ll also be training new & existing customers on products (such as advertising products, marketing products, social products & more).
What a typical week looks like
All training is currently completed remotely via screensharing or webinar software’s, you may potentially be required to assist with training here at Click HQ or on site at the dealership in the future. There may be campaigns to encourage Product Engagement within the DMS to ensure our dealers are fully utilising the system.
You’ll be maintaining all records of the training completed on internal systems and updating colleagues when necessary. You will also need to report any system bugs and errors through internal ticketing systems. You’ll also be required to cover other members absence where necessary (this could include helping other departments).
For our newer websites, you’ll enhance the client’s experience by communicating post go live to discuss any next steps for them. You will act as a liaison between clients and internal Product Onboarding teams to progress each project through to the products launch and completion.
You’ll be able to work alone and within a team, we have regular team catch ups where we’ll discuss achieved KPI’s and customer satisfaction scores.
About you
Demonstrate a passion for customer serviceExcellent written & verbal communicationConfident collaborating with multiple internal teams & clientsDemonstrate a high level of organisation and administrationPrevious training experience is beneficial but not required
What will help you succeed in this role
Confidence: this is needed to train the dealers correctly on our systems (all system training will be provided).Great organisational skills: the candidate will need the ability to train customers on multiple products whilst ensuring the go live dates are adhered to.Communication skills: to have the ability to adjust training techniques to customer requirements to educate the customer in the best possible way.Excellent written communication: to have the skills to email specific confirmations, update all our internal systems and communicate with the business.
Why work for Click Dealer?
Click Dealer has been operating for over 20 years – originally founded by the Moxham family who continue to run the business. We provide a range of SaaS (Software as a Service) solutions to independent used car & van dealerships – including websites, dealer management system, and digital marketing solutions. We’ve won multiple awards and have a strong reputation in our industry.
It’s important that all our team members (or ‘Clickers’ as we affectionately call our employees) feel part of our Click family – we want you to feel welcome here.
Everyone is a part of something extraordinary
Here, we have a culture, team, and atmosphere in which every Clicker’s work is valued and important
Your work is always appreciated and recognised
We can never give enough praise or recognition to our Clickers. Whether that’s through treating them to lunch or giving them a shout out in Microsoft teams.
You can lean on and trust us
All of our Clickers massively respect and appreciate one another, making the Click Dealer environment one that brings a great sense of belonging. Here you can lean on and trust your coworkers to work with you.
You’re constantly encouraged
We’re always encouraging and helping our Clickers to do better and continuously learn. We provide clear pathways for career progression, with access to support and training to help get you there.
Everyone is treated fairly
We are an Equal Opportunity Employer, which means that we are proud to fairly reward people for their efforts and achievements, as well as provide our employees every opportunity to provide feedback and talk to us if there is an issue.
We know that you have a life outside of work with your own needs and desires – we put real value on inclusivity and people’s well-being. You can expect:
Flexible working environment25 days holiday plus bank holidaysMedical planTraining & DevelopmentThe finer details
Role:The team:Our office:Contract type:Salary:Closing date:Positions you might have held before
Training Executive | Digital Skills Trainer | Technical Trainer | Training Advisor | Training Specialist | Onboarding Specialist | Customer Care Executive | Training Co-ordinator|
How to apply
It would be great to hear why you’re interested in this being your next role!
