Trac proudly powers the recruitment for
Yorkshire Ambulance Service NHS Trust
About
Yorkshire Ambulance Service (YAS) serves over 5 million people in the Yorkshire region covering an urban and rural area of almost 6,000 square miles and operates over vastly differing terrain ranging from isolated moors and dales to city centres, large urban areas and coastal stretches. YAS employs around 4500 staff and has over 2000 volunteers working together to provide 24 hour accident and emergency healthcare services through our Communication centres and frontline A&E crews and our Patient Transport Service (PTS) that conveys in excess of 1.1 million patients to and from their hospital appointments across Yorkshire and neighbouring counties each year. YAS is an integral part of all the health communities across Yorkshire and we are committed to delivering the highest quality patient care. Applicants are advised to read all the information in this advert and the supporting information BEFORE completing and submitting their application. As you complete your application please ensure you clearly demonstrate how you meet the person specification for this post by adequately completing the supporting information section of the application form. We pride ourselves on absolutely everyone that works within the Trust contributing to the achievement of our Mission: “Saving lives, caring for you”. We also want people to join us that can equally uphold our organisational values: Kindness, Respect, Teamwork and Improvement.
Vacancy status:
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Key details
Location
GwefanYorkshire Ambulance, HeadquartersCyfeiriadSpringhill 2, Brindley WayTrefWakefieldCod postWF2 0XQMajor / Minor RegionWest Yorkshire
Contract type & working pattern
ContractApprenticeship: 18 months (18 Months)OriauFull time - 37.5 hours per week (08:30-16:30 Monday to Friday)
Salary
Cyflog£16,530.50 Per annumCyfnod cyflogYearlyGradd(Apprentice)
Specialty
Prif leoliadReception / general administrative services
Trosolwg o'r swydd
A vacancy has arisen within the reception team at YAS HQ, which we would like to offer as an 18-month Apprenticeship, leading to an NVQ Level 2 qualification in Customer Service. We are seeking a well-presented, polite, and helpful candidate to join our small, friendly, and capable reception team.
The candidate should not previously have undertaken a level 2 qualification in the same or similar field.
The successful candidate will be adaptable, able to turn themselves to a variety of diverse tasks, and help to maintain high, professional standards.
Advert
Front of house duties: meeting and greeting staff and visitors.
Connecting visitors with their site contacts.
Welcoming contractors, directing them to work locations, and issuing access passes when necessary.
Ensuring compliance with security processes, correct booking-in of all visitors etc.
Answering switchboard enquiries and routing calls internally.
Providing ad-hoc administrative services to other departments.
Processing meeting room booking requests, managing all incoming and outgoing post, including franking outgoing post and arranging occasional courier collections.
Managing incoming deliveries, ensuring all goods reach the correct person or locations as soon as possible.
Working toward the NVQ Customer Service qualification.
Gweithio i'n sefydliad
Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities. We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live. We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service. Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working. Benefits: • Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant) • 27 days annual leave, increasing to 33 with service. • Contributory Pension. • NHS Discounts including shops, restaurants, gyms etc. • Car lease and other salary sacrifice schemes. • Dedicated employee assistance and counselling service. • Opportunities for research participation, career progression and ongoing development. • Well respected, committed and supported staff networks for our workforce.
https://www.nwyhelearning.nhs.uk/elearning/yorksandhumber/yas/yasoneteam/index.html
Swydd-ddisgrifiad a phrif gyfrifoldebau manwl
The reception role at YAS HQ is very varied. The main focus of the role is the front-of-house reception service, greeting staff and visitors, making sure they are signed-in correctly, and connecting them with their site contacts quickly and efficiently.
The reception team also handle enquiries via the main switchboard, and via a shared reception mailbox.
As the role is based at Trust HQ, the successful applicant will find themselves, at times, engaging with senior staff and, very occasionally, some high-status visitors, therefore there is a need for a good standard of communication across a range of platforms.
A high standard of personal presentation is also important.
The reception team are responsible for sorting incoming post, where necessary making people, aware there are items to collect. The reception team are responsible for ensuring that incoming deliveries are collected promptly so as to prevent clutter and maintain a safe, pleasant environment in the reception area.
With three sites on the same industrial estate, the reception team also need to ensure goods are being delivered to the correct address and provide directions when necessary to ensure this.
Additional, basic administrative support for the Executive office will be required at times.
The reception team manage the franking, recording, and sending of all outgoing post from HQ. Additionally, they may also be required to arrange courier collections for some larger items.
Reception also maintains, and continually update, a parking permit database for staff at HQ, as well as producing and issuing permits, and these are key to enabling any parking issues on site to be dealt with quickly.
The reception team also offer practical assistance with any parking issues on site, by way of reference to this database.
Reception also has an administrative role in managing the room booking system for HQ, and process room booking requests for the staff on-site.
With access to a range of office equipment, such as laminators, binding machines etc. the reception team are often called-upon to assist with a variety of administrative tasks for other departments. As the natural first port-of-call for staff to report issues with onsite facilities, Reception also ensures all such faults and issues are reported to the Estates department for maintenance and repair.
No two days will be the same, and the successful candidate will need to be adaptable, both to managing conflicting demands in pressured situations, and making resourceful use of any time available when things are quieter.
Yorkshire Ambulance Service NHS Trust is committed to having a diverse and inclusive workforce which reflects the communities and patients we serve across the Yorkshire region. Our ambition is to work together to promote a more inclusive environment, which attracts candidates from all sections of the community and signals our commitment to embracing diversity and promoting inclusivity.
As an inclusive organisation we welcome applicants irrespective of people’s age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We particularly encourage applications from people who are underrepresented within our sector, including people with lived experienced from Black, Asian and minority ethnic backgrounds, people from the LGBT+ community, people with caring responsibilities and people with disabilities. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including an invitation to the first stage of the selection process, for applicants who meet the essential criteria for the job vacancy, and consideration of reasonable adjustments for people who have a disability under the “Disability Confident Scheme”.
Please note the salary range stated in advertisements is calculated on a pro rata basis if the vacancy is part time.
Please note, certain benefits above may differ for zero hours workers, including annual leave entitlement, which is determined in line with working time directive regulations.
Disclosure and Barring Service
Yorkshire Ambulance Service NHS Trust is committed to safeguarding & promoting the welfare of children & vulnerable adults. Many of our posts are subject to a Disclosure & Barring Service check (DBS). Should this position be subject to a DBS check the cost will be recovered from your salary as a one-off payment. Currently the charges made by the Disclosure and Barring Service (incl. application fee) are £54.40 for an enhanced check and £26.40 for a standard check.
Any correspondence regarding an application will be sent electronically via the Trac Jobs Website to the email address that was provided at the time of the application. It is important, therefore, that you read your emails on a regular basis and respond as necessary.
The Yorkshire Ambulance Service Trust reserves the right to close adverts before the published closing date due to high volumes of applications received.
Please note, the selection processes at Yorkshire Ambulance Service are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of Artificial Intelligence (AI) in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.
Our values underpin everything we do and how we do it; Kindness, Respect, Teamwork, Improvement.
Person specification
Qualifications
Meini prawf hanfodol
- Educated to GCSE level C in English and Maths or equivalent (equivalent functional Maths and English can be undertaken as part of this apprenticeship)
- NVQ Level 2 Business Administration to be completed throughout apprenticeship provider.
- RSA/OCR Level 1 typing skills or equivalent experience
Experience
Meini prawf hanfodol
- Working knowledge of Microsoft Office (Excel and Word)
- Previous experience in a customer service environment and face to face ‘customer’ contact
Meini prawf dymunol
- Previous experience of reception work
- Previous experience of operating a switchboard/call-taking
Skills
Meini prawf hanfodol
- Be able to communicate both verbally and in writing clearly, concisely and courteously to users, suppliers and colleagues of all levels
- Able to adapt appropriately in a changing and developing environment
- Be self-motivated, self-confident, enthusiastic and able to work on own initiative and as part of a team
- Ability to operate a range of office equipment including franking machine, fax, shredder and photocopier
Documents
- Job description (, 281.6)PDFKB
Further details / informal visits contact
EnwJames BoltonTeitl y swyddOffice services Co-ordinatorCyfeiriad ebost [email protected]Rhif ffôn01924 584114
