L'Oréal Luxe Multibrand Regional Trainer Manchester, Liverpool, Glasgow and Northern Ireland
L'Oréal Luxe are on the lookout for a Multi-Brand Trainer to cover North West England, Scotland and Northern Ireland. You will be responsible for the education of our Beauty Advisor community & Retailer BA community. Through the delivery of Education & training, regular store visits & coaching, you will deliver a world-class consumer experience across our portfolio of brands & consumer touch points. You will also deliver an engaging beauty advisor experience for our BAs, as well as being able to influence & inspire retailer BAs across our brands & categories. You champion collaboration and coaching, and with the team, ensure that Brand DNA, Equity & Service excellence cascades through our tailored programs.
Key Responsibilities:
OMNI EDUCATION & ENGAGEMENT- Execute the multi-brand education strategy across all channels for Luxe BAs & Retailer BAs
- Collaborate across the Education function & Field team in my region to identify opportunities to elevate the Education strategy and meet the Business commercial needs
- Luxe BAs:
- Deliver an engaging Education program & training calendar for our Luxe BA community to drive CXE & sales/business growth.
- Collaborate to deliver exceptional education in line with brand marketing and commercial plans.
- Create a robust journey plan to spend time in stores to coach & develop the Luxe team, & identify opportunities / bring to life a world-class consumer experience.
- Execute the Multi-brand Category training program in collaboration with category education leads
- Retailer BAs:
- Deliver an engaging education program for our Retailer BAs to create exceptional education in line with brand marketing and commercial plans.
- Spend time in stores to coach & develop/bring to life a world-class consumer experience.Evaluate the effectiveness of training programs & tools, keep current in the latest Education trends, & manage/influence stakeholders with regular feedback/observation to maximise business outcomes & deliver exceptional education to our BA communities.
- Support in delivery of soft skills/Retail transversal skills training (management, services, CRM, L’Oréal University etc).
SERVICES & BEAUTY TECH- Bring to life the Beauty Tech strategy from the division & the brands through education & coaching.
- Drive services as a core experience for our consumers.
- Engage our BAs in CRM activities & drive data capture as a pillar of our service culture in Luxe.
PEOPLE MANAGEMENT/DEVELOPMENT- Support in the recruitment & onboarding of BAs in your region.
- Drive a culture of coaching & development.
- Elevate the BA experience/journey and embed/launch key initiatives from global and local initiatives.Ensure BA adoption and usage of One Retail.
- Champion cross-function collaboration and ways of working.
ABOUT YOU: I AM:- Field Based 4 days, WFH 1 day
- Level 5
MY CORE KPIS ARE:- Retail Performance & KPI
- Category performance
- Pulse
- BA Turnover & BA Pulse
- NPS & CXE
MY DELIVERABLES/OUTCOMES ARE:- Elevated BA Experience Highly engaged BA workforce
- World-class customer experience
- Brand & Category Engagement & expertise
MY KEY STAKEHOLDERS ARE:- O+O CX & BA Experience
- Brand Education
- Retail Field Management
- Field Support
I HAVE IN-DEPTH KNOWLEDGE OF:- Education and training experience/technique
- Retail leavers and landscape
- Stakeholder Management
MY KEY SKILLS ARE:- Retail & Commercial Acumen
- Stakeholder Management
- Education, Training & Facilitation
- Coaching
- Analytical Skills
- Empathy
WHAT WE OFFER
Our people are at the heart of everything we do and play a vital role in the success of our company. We are committed to offering you a package that is fair, competitive, and equitable to help support you to do what you love most, achieve your goals and become the best version of yourself.
Our range of optional benefits include money-saving offers and exclusive discounts, in addition to health & wellbeing support, development opportunities, flexibility, and leave entitlements. You will also have access to private medical and dental insurance, an enhanced pension, 25 days annual leave increasing after 3 years’ service, an online staff shop with up to 60% off products, access to incredible trainings and monthly talks, enhanced family leave provisions as well as up to 4 weeks paid fertility leave. We also have app partnerships with Thrive for mental health and Peppy Menopause support and an employee assistance service available to all employees for if and when you need it.
HOW WE RECRUIT
At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.
