Vacancy details
Talent pool
Operations - Customer Service
Title
Senior Service Delivery Specialist
Contract type
QA Ltd Permanent
Job advert
Senior Service Delivery Specialist (Apprenticeships)Home Based/Hybrid (some customer facing travel required)
About QA:- QA believes the future belongs to organisations that are able to learn, master and apply new skills at speed and scale, combining the power of human and machine intelligence.
- QA delivers tech learning solutions for cutting-edge skills development, flexible training options, and expert-led courses to drive innovation. We do this across 4 modalities, Apprenticeships, Instructor-led training, self-paced training and hands-on labs.
Job Purpose: Engaging with senior stakeholders within the customer organisation, acting as a trusted advisor and maintaining strong relationships.
A Day In the Life:- Liaise internally with colleagues to ensure all quality standards are achieved
- Collaborate with internal colleagues to meet milestones and uphold quality standards.
- Support with contractual risk areas, overseeing and monitoring customer contract commitments and KPIs, as relevant.
- Drive process improvements to enhance efficiency and service delivery.
- Create and maintain project plans and track progress to ensure successful delivery of projects
- Maintain strong relationships with members of the client team
- Interrogate relevant systems to produce insightful reports for clients to support the management of their programmes and events
- Raise issues that risk project delivery and/or agreed costs and timescales
- Escalate risks to ensure appropriate action is taken to mitigate them
- Deliver high levels of customer service to assist the wider sales team in developing strategic client
- Your role will also involve identifying and mitigating risks, initiating process improvements, and maintaining strong relationships across QA to support overall objectives.
What We'll Do For You!
And what can we offer you?- Competitive salary with a whole host of excellent benefits!
- 3 full training days from a wide range of courses
- Continuous performance development
- 2 days off for charity work
- Work for a company that promotes Wellbeing (Mindfulness classes, fitness classes, wellbeing campaigns throughout the year with QA's approved listeners)
- Work with some of the biggest brands there are!
Equal Opportunities: At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place.
At QA, we’re 100% committed to breaking down barriers, eliminating discrimination and ensuring equal opportunities so that diversity can flourish here. As a market leader in digital education, it’s our duty to drive diversity & inclusion not only for ourselves, but also the wider industry, the clients we serve and the communities in which we work.
#LI-TH1 #LI-Remote
Vacancy location
Location
UK, Other, Home Based
General information
Reference
1000008171
