Are you interested in working for a Swiss luxury brand known for their pioneering cellular anti-aging therapies? Then La Prairie may be of interest to you. As a Field Trainer covering the South of the UK, you will be responsbile in supporting the onboarding and development needs of the Retail field team through training and retail coaching on the point of sale. In addition to this you will be supporting and partnering with Retail Management to curate a client focused and successful sustainable business, utilizing training, retail coaching and leadership empowerment tools. In this role you will be a role model who leads by example, motivating and developing all Beauty Consultants.
This is a field-based role that will involve travel and overnight stays. Most of your time will be spent supporting retail development needs and providing training at our counters or workshops. The rest of the time will be dedicated to planning, attending meetings (with retail stakeholders, educational stakeholders, and other key stakeholders), and creating bespoke training plans based on local needs.
Main Accountabilities
Onboarding:
- Facilitate, manage and follow-up the Beauty Advisor onboarding journey per individual and retailer business model:
- Cross-Métier collaboration on all onboarding touchpoints
- Effectively onboard all new joiners to ensure they are fully operational within the probationary period
- Integrate bespoke Blended Learning methods. Example: POS training, digital, retail coaching & classroom training
- Act as a mentor/tutor for the new joiners in the field
Education & Retail Excellence:
- Meet regularly with Retail Stakeholders to support KPI settings and define priorities for areas of collaboration. Support and identify business opportunities that could be accelerated through training and retail coaching
- Evaluate the impact of learning solutions within their area of responsibility and provide performance reports
- Develop and grow both new and existing retail teams, ensuring they comply to the standards and expectations set by La Prairie
- Identify training needs through KPI tracking/assessment and on counter observations, share feedback. Deliver bespoke retail coaching and
training solutions/ action plans to enhance individual and store team business performance
- Identify development needs and implement effective solutions via development dialogs and personal development plans
- Support talent development and progression across retail functions
- Collaborates closely with Local and Regional education teams to ensure regular feedback is provided regarding the development needs of the local market
- Support counter managers to develop their leadership skills and behaviors in alignment with the HR/People strategy
- Set the agenda for each store visit to maximize the effectiveness of the retail coaching and training of each individual or team
- Act as a Brand Ambassador for events and partner meetings
- Support the team as necessary by taking an active role in the field in order to understand real-time issues/challenges and come with a diagnostic to better support the team
- Continually share the strategy and the key initiatives through retail coaching and training
- Feedback clear field visit reports to the management team to highlight areas for improvement and development, ensuring a clear action plan is set
Deliver trainings on Innovations, Product knowledge, Product Services Experience (AOB Paid and Complimentary, AOP and Complexion) & Client Experience.
- Support the Regional and Local Education Leads in conducting and facilitating client experience-related training
- Develop and elevate the Beauty Advisor`s skills and knowledge in clienteling, client experience and the client journey
- Conduct and facilitate CRM training in the field, including the use of POS clienteling tool
- Emergency counter cover for top doors only
To fulfil this fulltime role, you must be fully flexible with the ability to work five days Mondays to Fridays. You may also be required to work Saturdays for events or special circumstances
Essential:
- Strong sales experience within a store environment
- Relevant Experience in an educational environment
- Proven capability in delivering learning solutions and content to both groups and individuals
- Expertise in building and maintaining relationships with key stakeholders
- Excellent communication, relationship-building and influencing skills
- Ability to adapt approach and communication to suit the context and team dynamics
- Experience in supporting retail and counter managers with implementation of highly engaging and motivating development solutions
- Business Acumen, Proactive and initiative-taking
- Attention to detail, organization and efficiency with the ability to prioritize and work on multiple workstreams simultaneously
- Emphasize Client-Centricity
Desirable:
- Coaching certification a plus
- Experience in beauty
- Efficient at MS Office - especially PowerPoint tool
- Experience with digital learning tools
- Have strong Analytical skills
In return, La Prairie offers:
- A competitive salary and discretionary bonus scheme
- 33 holiday days (including bank holidays, this will be pro-rata to your working days)
- Generous product allocation & discount
- Long Service Awards starting with 3 years service
- A free product to try every time there is a new launch
- Contributory pension scheme – 8% employer contribution
- Employee referral bonuses
- A range of opportunities to develop and grow personally and professionally
- Access to Retail Trust including virtual GP Services and HAPI app for discounts
- Annual performance reviews so you know your La Prairie career is going in the right direction
