Location: This will be a hybrid role, based largely remotely. Candidates should be able to travel to a Generation UK Hub (London, Manchester, Birmingham, Leeds, Glasgow) and willing to travel for team/organisation meetings and events (4 days per month on average). Salary: £31,000-£34,000 Contract: Full Time; 40 hours a week; Permanent About The Role The Admissions Operations team plays a crucial role in ensuring that each of Generation UK & Ireland's programs launch with a full class of diverse, enthusiastic, and high-impact learners who will benefit the most from our bootcamps. These skills bootcamps are essential for closing skill gaps and addressing inequalities in underrepresented sectors. Generation is committed to delivering high-quality training, equipping our learners with the skills and confidence they need for successful, life-changing careers. The Admissions Operations Manager is responsible for converting eligible applicants into learners, managing our end-to-end digital recruitment processes, and ensuring that conversions align with the charity's core mission and funding requirements. Their goal is to recruit learners who will gain the most from our programmes. About Generation Generation's mission is to train, coach and support people into life-changing careers that would otherwise be inaccessible to them. We are a UK registered charity, founded by McKinsey and Company, delivering tailored programmes to recruit, train and place unemployed people into work. Through our unique approach, we also solve a wide range of employer challenges—skilled talent shortages, poor job performance, lack of diversity, and high turnover. Generation launched globally in 2015, and has grown quickly to become the world's largest demand-led employment initiative. We have placed over 80,000 people into roles, working with over 4,000 employer partners to date across 16 countries and 26 professions. Generation UK&I is currently running training to employment programmes in the West Midlands, London, Manchester, Dublin, Leeds and Scotland. We run a range of tech bootcamps with partners including The Prince's Trust, Amazon Web Services, Multiverse and Infinity Works, as well as programmes supporting people into healthcare, the Green sector and customer service roles. In addition, we provide lighter-touch career support for people looking to find work but who don't have a specific profession in mind. By joining Generation UK&I now, you will become part of an organisation which is determined to play its part in addressing both of these challenges for people in the UK and Ireland over the coming months and years. Find out more at www.generation.org You can also learn more about our culture, directly from our incredible people - What is it like to work at Generation? Generation acknowledges the duty of care to safeguard, protect, and promote the welfare of staff and learners and is committed to ensuring safeguarding practice reflects statutory responsibilities, and government guidance and complies with best practice. All our staff in the UK are required to undergo a DBS check. Responsibilities Main areas of responsibility, Admissions and Selection Provide comprehensive support to applicants throughout the application and selection process, using clear communication, nurturing opportunities, and offering pastoral care. Ensure an excellent experience for applicants from diverse backgrounds, especially encouraging progress for those who would benefit most from Generation's programmes. Organise and deliver engaging sessions at key touch points with our applicants, including online Q&A presentations, as well as running group tasks and interviews, ensuring key conversion milestones are adhered to at each stage Manage multiple cohorts concurrently, overseeing the entire process from recruitment design and development to applicant onboarding. Ensure the achievement of key conversion KPIs and consistently deliver fully enrolled classes. Work with our Learning and Partnerships teams to select candidates for each cohort from the pool of successful applicants; understanding the need for a viable classroom of learners and balancing each function's needs with those of Generation's funders Using datasets, continually assess and forecast the viability of each of the cohorts, ensuring colleagues are informed, and contingencies are in place by responding in an agile and flexible way to ensure each cohort is always on track through effective problem solving 2. Operations Input into quarterly and annual operational planning; led by the Head of Admissions Operations Collaborate with the Head of Admissions Operations to continuously enhance our systems and processes. Identify weaknesses and proactively suggest improvements to internal procedures, the recruitment process, and efficiency within the Operations team. Take on shared responsibility for implementing operational tasks, including building application portals, making offers to and onboarding candidates. Use Google Suite, Salesforce, PowerBI and Smartsheets to track, evaluate and monitor each cohort ensuring data is effectively captured, managed and visible at all times Reporting and Evaluation Work closely with the Head of Admissions Operations, Director of Admissions, and Operations & Data Manager to report data required by funding partners. Collect detailed feedback from learners, employers, and other delivery partners to systematically improve the quality of our processes, programs, and overall learner experience. Analyse the feedback to identify specific areas for enhancement and implement targeted improvements to ensure an improved applicant experience Provide feedback to support developemtn of Generation's understanding of the barriers to employment faced by diverse groups in the UK & Ireland, and continually adapt our delivery model to better address these barriers. Key KPIs for the role Number of eligible applicants at cohort selection Conversion rates of key demographics through admissions pipelines Requirements PERSON PROFILE Here are the core attributes we think you'll need to be successful... Highly organised, able to meet deadlines and motivated by meeting targets Process-driven with strong attention to detail and able to manage multiple projects simultaneously Ability to build rapport with potential learners, to show empathy and a supportive attitude Able to interpret and utilise data to inform decision making Demonstrable energy and enthusiasm for our mission to help unemployed people into life changing work Demonstrable interest in supporting people from under-represented backgrounds Able to spot a problem quickly, problem solve in an agile way and implement solutions immediately A self start, able to work flexibly and on own initiative Ensure timely communication and reporting of issues to senior management, facilitating swift resolution and rallying colleagues to support And to succeed, we think you'll need... You have a good understanding of how to communicate with and encourage people facing barriers to employment - particularly those from hard-to-reach groups. You have experience learning new software and systems and are flexible and open to new tools and ways of working You have experience working to strict deadlines and targets in an agile, fast-paced environment You have experience working in a project management setting or operational role (Desirable) Benefits At Generation, we're changing the lives of many individuals, and that in itself gets us out of bed! Here are a few other benefits you'll experience working with the UK team: Purpose and social impact in the heart of your work Opportunity to make your mark - you'll have a lot of autonomy to bring the Generation blueprint to life in a way that makes sense for your region Opportunity to get involved with a range of activities and varied projects - we're a small team, so there are lots of opportunities to get involved in projects across the whole organisation We offer flexible and remote working to accommodate everyone's preferred working pattern/preferences and unique needs WFH set up offer of support of £300 to help you make your working-from-home setup comfortable and efficient Professional Development is a priority for Generation and employees and you can access to up to £1,000 towards your learning & development per year. This support is accompanied by up to 5 days of training days/ study leave per year to enable your development activities A fair chance Every role at Generation is open to applications from all sections of society. We believe in the potential of everyone; regardless of race, religion or belief, ethnic origin, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other aspect that makes you, well, you. We believe that the more diverse we are the better we become. More than just encouraging your application, we're committed to conscious inclusion that (we hope) cultivates an ethos of belonging, connection and shared purpose. We go further together. It's this philosophy that drives us towards our mission. We open our doors to those who share this mindset. We strongly encourage individuals from marginalised groups to apply, even if you don't meet 100% of the listed requirements. While interviews may be conducted on a rolling basis, all applications will be reviewed, and any offers will be made only after the closing date of Monday 16 December 2024.
