Fitch Learning is currently seeking a Client Services Assistant based out of our London office. We’re looking for individuals with drive, flexibility and passion to help us deliver a world class service to our clients. In return, Fitch Learning offers a busy, fast-paced, dynamic environment with considerable financial backing and stability that you associate with a larger corporate. It’s a place where you can really make a difference and progress in your career. What We Offer You’ll be working in a brilliant team of Client Services Assistants and Manager, where you’ll be supporting delegates with their Professional Qualification requirements on a global basis. As part of a busy and collaborative team, you’ll be able to work at pace and deliver service excellence. Being part of Fitch Group, there’s great scope for development and progression. Hybrid working, with three days working alongside colleagues in our modern central London offices and two days working from home. We’ll Count On You To Administer delegate registrations for training courses and exams in line with our defined Service Levels for both Fitch Learning’s corporate clients, as well as self-funded delegates. Work with a designated Client Services Manager on key client accounts and assisting with client programmes. Support delegates with processing changes and cancellations to exams/programmes. Respond professionally and efficiently to delegate and client queries via a range of communication channels. Accurately process booking data including confirmations and results through Fitch Learning systems and with 3rd party vendors. Build strong relationships with client stakeholders and delegates alike. Provide advice to delegates on study options. Follow agreed processes and policies defined by clients and examining bodies, to ensure that bookings and associated invoices are accurate and issued in line with expectations. Be an active and engaged member of a busy Client Services team and proactively support continuous service development to provide service excellence to our clients. What You Need To Have Experience of working in a fast-paced, multi-channel environment, managing conflicting priorities of email responses, phone calls and internal requirements. Experience working in a similar high-volume role with defined Service Levels and tight deadlines. Excellent working knowledge of Microsoft Office including Outlook, Excel, Word and Teams and solid experience of communication systems such as Zoom/WebEx. Excellent, professional telephone manner. Experience of using service management platforms (i.e. ZenDesk) Ability to deal with urgent requirements and sometimes challenging client conversations, where delegates are chasing for exam results or exam slot availability. An excellent attention to detail. We’re looking for someone who is enthusiastic, proactive in approach and has the ability to remain calm under pressure. What Would Make You Stand Out Experience of working in the financial services or learning industry Experience of using ZenDesk and Live Chat/Instant Messaging A demonstrable passion for delivering great client service A proven track record of delivering against SLA targets and building positive relationships with client. Why Fitch? At Fitch Group, the combined power of our global perspectives is what differentiates us. Our global network of colleagues comes together to accomplish things greater than they ever could alone. Every team member is essential to our business and each perspective is critical to our success. We embrace a diverse culture that encourages a free exchange of ideas, guaranteeing your voice will be heard and your work will have an impact, regardless of seniority. We are building incredible things at Fitch and we invite you to join us on our journey. Fitch Learning is a leader in financial services training. With unrivaled breadth and depth of training, the company delivers learning solutions for apprentices and graduates, to those with 10+ years’ experience in Financial Services. Our learning solutions encompass expert faculty, e-learning, coaching and blended candidate assessments, improving individual contribution and collective business performance. Fitch Group is a global leader in financial information services with operations in more than 30 countries. Wholly owned by the Hearst Corporation, we are comprised of three main businesses: Fitch Ratings | Fitch Solutions | Fitch Learning. For More Information, Please Visit Our Websites www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interests or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work. Fitch Group is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.
