Fitch Learning is currently seeking a Head of Client Operations based out of our London office. The Head of Client Operations role will be responsible for overseeing the core operational teams that relate to supporting delivery – the Project Management Office (PMO), Programme Management Team, Planning, and Candidate and Client Support Teams. This role is pivotal in ensuring that these teams continuously operate to the highest professional standards while in parallel working to further improve their quality, efficiency and reach. What We Offer Part of the Fitch Group, Fitch Learning is a global provider of technical and employee development education services to the Financial Services industry. Working with both industry leading organizations and career minded individuals, we provide training in the following forms: Qualification training for regulatory and professional qualifications Corporate solutions in the form of technical and employee development Public courses for CPD and regulatory compliance purposes Apprenticeships programmes for new entrants to the UK financial markets We deliver global consistency from our operational hubs in London, New York, Dubai, Singapore, Toronto, Hong Kong and Riyadh. We’ll Count On You To Lead the Project Management Office (PMO), UK Programme Management Team, Planning and Candidate and Client Support Teams, helping set the culture of each of the teams. Lead and mentor team members to achieve professional standards and foster a culture of continuous improvement. Develop and drive strategic plans to enhance operational efficiency and effectiveness across the whole of the candidate and client journey, including ensuring the operational teams are highly integrated and collaborative with other parts of the organization. Foster strong relationships with key clients and internal stakeholders, acting as executive sponsor on key projects with strong dependency on operational aspects. Ensure alignment of operational activities and resources with the company’s goals and objectives. Implement, monitor, analyze and report key performance indicators (KPIs) to measure the performance of the operational teams. Manage budgets, resources, and timelines to ensure successful project and program delivery. Ensure compliance with industry regulations and company policies. What You Need To Have Substantial (Minimum of 10 years of) experience in managing operations in a client context. Proven track record of managing and developing multiple teams. Excellent leadership, communication, and interpersonal skills, including the ability to influence, persuade and steer clients and internal stakeholders. Ability to design, implement and socialize change programs in parallel with ensuring strong business as usual performance. Strong analytical and problem-solving abilities. Experience in budget management and resource allocation. What Would Make You Stand Out Professional certifications such as PMP (Project Management Professional) or Six Sigma. Experience in the financial services or corporate education sector. Knowledge of industry regulations and compliance standards. Familiarity with digital transformation and technology-driven process improvements. Why Fitch? At Fitch Group, the combined power of our global perspectives is what differentiates us. Our global network of colleagues comes together to accomplish things greater than they ever could alone. Every team member is essential to our business and each perspective is critical to our success. We embrace a diverse culture that encourages a free exchange of ideas, guaranteeing your voice will be heard and your work will have an impact, regardless of seniority. We are building incredible things at Fitch and we invite you to join us on our journey. Fitch Learning is a leader in financial services training. With unrivaled breadth and depth of training, the company delivers learning solutions for apprentices and graduates, to those with 10+ years’ experience in Financial Services. Our learning solutions encompass expert faculty, e-learning, coaching and blended candidate assessments, improving individual contribution and collective business performance. Fitch Group is a global leader in financial information services with operations in more than 30 countries. Wholly owned by the Hearst Corporation, we are comprised of three main businesses: Fitch Ratings | Fitch Solutions | Fitch Learning. For More Information Please Visit Our Websites www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interests or any appearance of a conflict of interest. Fitch Group is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.
