Details Reference number 379807 Salary £29,580 per annum (pro rata) A Civil Service Pension with an employer contribution of 28.97% Job grade Executive Officer Contract type Permanent Business area MOD - Head Office & Corporate Services - Defence Business Services (DBS) - Financial, Procurement and Civilian People Services (FPCP) - Financial, Procurement and Civilian People Services - Type of role Other Working pattern Flexible working, Full-time, Job share, Part-time Number of jobs available 3 Contents Location About the job Benefits Things you need to know Apply and further information Location Tomlinson House, Norcross, Blackpool, Lancashire FY5 3WP Abbey Wood North, Stoke Gifford, Bristol, South West, BS34 8QW About the job Job summary Are you a dedicated person who is passionate about making a difference? Would you like to work for the Ministry of Defence? Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement. Our Vision - To support UK defence customers with outstanding service every time. Our Mission – Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability. DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society. We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 27%. Where your role permits, we support a blended working approach alternatively known as hybrid working. Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements. DBS has recently undertaken a review of its operational locations in the North West, and have consolidated all activities in Norcross, Blackpool. A further move, to the new Government Hub at Talbot Gateway in Blackpool, is scheduled to take place in 2026. Come and join the DBS community today! Job description This role is for an Operational Trainer working within DBS, covering functional training, and upskilling within operational delivery in the business areas: Finance Procurement Civilian People Services (FPCP) and Armed Forces Veterans Services (AFVS). Finance Procurement Civilian People Services (FPCP) deliver functional training to operational delivery teams within procurement, pay & workforce management, and recruitment & onboarding, including staff inductions. Armed Forces Veterans Services (AFVS) within DBS, administers the War Pensions Scheme (WPS) and Armed Forces Compensation Scheme (AFCS) along with the Armed Forces Pension Schemes (AFPS). The Operational Procedures Training and Courts (OPTaC) Training team contributes to the capability of the compensation business by working closely with other enabling areas to effectively deliver operational training. Trainers will work to a specialised area initially, within one of the business areas above, and will be expected to develop, design, and deliver a range of courses, working alongside Operational subject matter experts (SMEs) to ensure factuality and relevance. This includes classroom-based learning and e-Learning packages to fit the business need and keep the training operationally relevant and in line with policy and legislative intent. This training environment is fast paced, responding quickly and professionally to changing business priorities as needed. This role also requires a collaborative approach with wider L&D delivery, focusing on consistency in delivery, lessons learnt, and capability to deliver across all training packages within your business area. Please note: Whilst this role is eligible for flexible and hybrid working, during course delivery times, trainers will be expected to be in the office to deliver face to face training, within office hours.This role may require occasional overnight travel between DBS sites of Tomlinson House, Norcross and Abbey Wood, Bristol. Responsibilities Reporting to an Operational Training Manager, duties include, but are not limited to: Designing and developing training programmes in line with legislation, policy, procedures, and assurance compliance. Using business knowledge to plan, prepare, and deliver learning programmes to new and existing members of staff, in line with legislation, policy, procedures, and assurance compliance using a range of delivery techniques. Liaising with operational leads and the chain of command to agree appropriate schedules for training sessions. Assessing and evaluating delegate performance, providing regular, accurate and unbiased feedback verbally and in writing to support their learning and continued development. Assessing and evaluating the effectiveness of training courses and using the results to improve and refine products. Suggesting ideas for continuous improvement. Providing coaching and support to delegates and peers to ensure they reach the required standard of competence. Providing support and development to the wider operational teams. Responding quickly and professionally to changing business priorities, taking a flexible approach to support business requirements. Ensuring that diversity and inclusion influence the planning and delivery of L&D interventions. Developing trainer skills through continuous professional development (CPD), including maintaining business knowledge Person specification You should apply for this role if you are an effective communicator and have a passion for learning delivery. To be successful you will be able to demonstrate experience in a similar training role or in coaching and developing others, as well as a proven ability to manage competing priorities and deadlines effectively. You will be a positive role model, who is self-motivated and encourages open communication to promote an inclusive work environment. Essential Skills Experience of training development and delivery, using various design mediums and considering different learning styles. Excellent presentation skills, displaying confidence and competence in the delivery of training to a variety of audiences, and encourage engagement amongst learners. Ability to interpret technical or legislative information and translate this into effective training packages. Ability to evaluate training effectiveness to continually improve the services we offer. Excellent customer service skills both oral and written; demonstrating strong interpersonal skills including the ability to work individually or collaboratively with peers, managers, and various stakeholders. Excellent organisational skills, and the ability to manage self and learners. Experience of people development, demonstrating management of individual learning needs/requirements. The ability to adapt quickly and effectively to changing priorities and business requirements. Desirable Skills A recognised qualification in Learning and Development or be willing to undertake a relevant qualification in Learning and Development. Behaviours We'll assess you against these behaviours during the selection process: Developing Self and Others Leadership Managing a Quality Service Delivering at Pace We only ask for evidence of these behaviours on your application form: Developing Self and Others Benefits Alongside your salary of £29,580, Ministry of Defence contributes £8,569 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. An environment with flexible working options Monday-Friday 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years' service (pro rata). In addition to 8 public holidays per year, you will also receive leave for the King's birthday Hybrid working, where role permits An opportunity to be considered for Reward & Recognition- £250-£5000 per year. Family friendly policies including parental leave and adoption leave Learning and development tailored to your role Professional and personal development of skills A culture encouraging inclusion and diversity Minimum of 15 days special leave in a rolling 12 month period for volunteer reserve commitments Special paid leave to volunteer up to 6 days per year A Civil Service pension with an employer contribution of 28.97% Allowances The post does not offer relocation expenses. Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts. External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period. Employment Hours This position is advertised at 37 hours per week Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience. When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected. Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience. Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit. Applications will be sifted on all Success Profile elements, but in the event of a high number of applications, an initial sift will be conducted on your Primary -Developing self and others. In this instance the remaining elements will be tested at interview. At application stage you will be assessed against the following: Behaviours: Developing self and others Experience: Personal Statement At interview you will be assessed against the following: Behaviours: Developing self and others Leadership Managing a Quality Service Delivering at Pace Presentation: The presentation will need be 10 minutes and can be on either a work process or methods of training delivery. In the rare case where individuals have exact matching scores, the order of merit will be determined based on the behaviour scores at interview in the following order: Delivering at Pace Developing self and others Leadership If candidate scores are still exact, the merit order will then be determined on the sift score in the below order or priority: Developing Self and Others Managing a Quality Service Delivering at Pace Leadership We want to offer opportunities to all who are successful at interview for our roles, but this isn’t always possible, so we do hold candidates on an active reserve list for 12 months. Application sifting to take place week commencing: 09/12/2024 Interviews are currently taking place Face to Face and will be conducted Late December 2024 / early January 2025 A minimum of 2 full working days’ notice will be provided for interviews. We endeavour to stick to these dates, but these are subject to change around business needs. The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBS-EnhancedRecruitmentTeam@mod.gov.uk MOD Recruitment Satisfaction Survey – we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights. As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical. The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn. To assist with your application please find attached - DBS Candidate Information Guide - Working for Defence Business Services - GOV.UK (www.gov.uk) (26) UK Ministry of Defence: Life , LinkedIn Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window). See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : Sarah Halewood Email : sarah.halewood100@mod.gov.uk Recruitment team Email : DBS-EnhancedRecruitmentTeam@mod.gov.uk Further information Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact DBS-EnhancedRecruitmentTeam@MOD.gov.uk in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/
