Job Description
<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN" "http://www.w3.org/TR/REC-html40/loose.dtd"><html><body><p>AIM Qualifications and Assessment Group have an exciting opportunity for a permanent EPA Coordinator (Delivery)</p><p> <b>KEY RESPONSIBILITIES</b></p><p> <b>Delivery of end-point assessment </b></p><p>Coordinate the end point assessments with the employers, apprentices, and training providers</p><p>Receive, review, store and attend reasonable adjustment and special considerations panels</p><p>Review assessment materials received from apprentices to ensure compliance with the assessment plan requirements</p><p>Carry out procedures to ensure that assessments are conducted fairly and that assessments are valid, reliable, and consistent.</p><p>Coordinate re-sits and post-examination enquiries liaising, as required, with other colleagues</p><p>Escalate issues to appropriate colleagues as required</p><p>Facilitate assessments, including meeting and greeting apprentices and invigilate controlled assessments (NB this will entail travel), assessment material handling ensuring confidentiality</p><p>Facilitate meetings/training sessions with training providers, employers and apprentices as required</p><p>Provide information, advice, and support to other team members about the assessment process.</p><p>Support the operation of AIM quality assurance processes in accordance with relevant regulatory requirements and contribute to AIM quality enhancement activity</p><p>Ensure agreed procedures are followed for recording, storing, and maintaining confidentiality of information in a timely manner and records are kept up to date and accessible across the team.</p><p> <b>Customer service:</b></p><p>Ensure the AIM Group customer service values are implemented</p><p>Act as first point of contact for stakeholders, answering queries via email and telephone</p><p>Develop and maintain good working relationships with apprentices and training provider and employer contacts</p><p>Provide technical support to training providers and employers using AIM Group systems and processes</p><p> <b>EPA directorate support: </b></p><p>Support to the annual review of Standards including materials and delivery processed</p><p>Working with an account team for a portfolio of Standards including regular meetings and review of materials processes.</p><p>WHO WE ARE LOOKING FOR</p><p> <b>We would love to hear from you if you have the following essential requirements/qualifications:</b></p><p>Experience of delivering excellent customer support</p><p>Working to deadlines without supervision</p><p>Good communication skills: Able to speak effectively and professionally to customers, providing excellent customer service</p><p>Ability to maintain accurate and consistent record keeping</p><p>Strong interpersonal skills, is able to build relationships with customers, employers, training providers, apprentices, assessors, IQAs and the AIM team</p><p>Ability to use initiative to solve problems before they escalate</p><p>Able to work autonomously and as part of a team effectively</p><p>Organised and able to prioritise workload effectively</p><p>High levels of personal organisation, diligence and integrity</p><p>Experience of project management, showing ability to use formal and semi-formal methods, e.g., GANT charts</p><p>Able to maintain high levels of confidentiality when required</p><p> <b>Desirable requirements:</b></p><p>Experience of managing customer support colleagues</p><p>Knowledge and understanding of apprenticeship end-point assessment</p><p>Knowledge of Microsoft packages</p><p>Level 2 English and Maths or equivalent</p><p>Job Types: Full-time, Permanent</p><p>Pay: £27,011.00 per year</p><p>Schedule:</p><ul> <li>Monday to Friday</li></ul><p>Work Location: Hybrid remote in Derby</p><p>Application deadline: 12/11/2024</p></body></html>