End-Point Assessment Coordinator (Delivery) with AIM Qualifications and Assessment Group in Derbyshire: Find out more on Boltjobs.com

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Job Description

AIM Qualifications and Assessment Group have an exciting opportunity for a permanent EPA Coordinator (Delivery) KEY RESPONSIBILITIES Delivery of end-point assessment Coordinate the end point assessments with the employers, apprentices, and training providers Receive, review, store and attend reasonable adjustment and special considerations panels Review assessment materials received from apprentices to ensure compliance with the assessment plan requirements Carry out procedures to ensure that assessments are conducted fairly and that assessments are valid, reliable, and consistent. Coordinate re-sits and post-examination enquiries liaising, as required, with other colleagues Escalate issues to appropriate colleagues as required Facilitate assessments, including meeting and greeting apprentices and invigilate controlled assessments (NB this will entail travel), assessment material handling ensuring confidentiality Facilitate meetings/training sessions with training providers, employers and apprentices as required Provide information, advice, and support to other team members about the assessment process. Support the operation of AIM quality assurance processes in accordance with relevant regulatory requirements and contribute to AIM quality enhancement activity Ensure agreed procedures are followed for recording, storing, and maintaining confidentiality of information in a timely manner and records are kept up to date and accessible across the team. Customer service: Ensure the AIM Group customer service values are implemented Act as first point of contact for stakeholders, answering queries via email and telephone Develop and maintain good working relationships with apprentices and training provider and employer contacts Provide technical support to training providers and employers using AIM Group systems and processes EPA directorate support: Support to the annual review of Standards including materials and delivery processed Working with an account team for a portfolio of Standards including regular meetings and review of materials processes. WHO WE ARE LOOKING FOR We would love to hear from you if you have the following essential requirements/qualifications: Experience of delivering excellent customer support Working to deadlines without supervision Good communication skills: Able to speak effectively and professionally to customers, providing excellent customer service Ability to maintain accurate and consistent record keeping Strong interpersonal skills, is able to build relationships with customers, employers, training providers, apprentices, assessors, IQAs and the AIM team Ability to use initiative to solve problems before they escalate Able to work autonomously and as part of a team effectively Organised and able to prioritise workload effectively High levels of personal organisation, diligence and integrity Experience of project management, showing ability to use formal and semi-formal methods, e.g., GANT charts Able to maintain high levels of confidentiality when required Desirable requirements: Experience of managing customer support colleagues Knowledge and understanding of apprenticeship end-point assessment Knowledge of Microsoft packages Level 2 English and Maths or equivalent Job Types: Full-time, Permanent Pay: £27,011.00 per year Schedule: Monday to Friday Work Location: Hybrid remote in Derby Application deadline: 12/11/2024

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