Location Leicester/Hybrid - Office Based for 6 months Probation Vacancy Type Permanent/Full Time Application Deadline Friday, October 18, 2024 Job Summary About the job: Join us at the UK’s top Awarding Organisation – NEBOSH Job title: Head of Operations and Delivery Location: Hybrid working - Leicester. 2-3 days a week in the office, 6 months’ probation office based Salary: circa £60,000 (Dependent on demonstrated skills, knowledge, and industry experience) Who are we? The National Examination Board in Occupational Safety and Health (NEBOSH) is a leading global organisation, which provides health, safety and environmental qualifications. Our internationally recognised qualifications help to raise the competence of safety and environmental professionals as well as individuals at all levels in the workplace. NEBOSH qualifications are highly respected by governments, employers, and our learners. Tens of thousands of people from more than 150 countries study for a NEBOSH qualification every year, learning with our network of accredited Learning Partners. More than 7,000 Diploma and Masters holders have become members of the NEBOSH Alumni. Our Vision and Mission Our Vision is to enable and inspire the world of work and wider environment to be a safer and healthier place. Our Mission is to save lives and protect people at work through offering world-class and accessible health, safety, environmental, risk and wellbeing qualifications, and services that address the changing and emerging risks in the global workplace. In achieving our vision and mission we aim to: Maintain an exemplary level of regulatory compliance by administering a high-quality, assessment process that accurately assesses learner capabilities. Deliver a transformed approach to assessment design, operation, and quality assurance. Grow our provision of core qualifications on a sustainable basis and be the ‘go to’ partner for employers who want to develop bespoke courses and delivery solutions for their workplace. Provide an outstanding customer service including establishing MyNEBOSH, a portal that supports learners at all stages of their journey. Be an employer of choice where to work for NEBOSH is to be part of an inclusive, professional, and values-driven community. For our work as a charity to be more widely understood, recognised, and valued by our key stakeholders by significantly extending activities that contribute to our social purpose. The role NEBOSH is looking for a Head of Operations and Delivery that will provide leadership and Operations and Delivery team and will be accountable for: Leadership and performance of the Operations and Delivery Teams (Customer Enquiry, Learning Partner Support and Results and Certificate) Development and maintenance of KPIs Driving continuous improvement to improve customer experience including review of customer service levels Drive an environment of accuracy in all that we do Embed a culture of open and transparent working environment that is customer focussed and a focus on wellbeing. Working with others in the leadership team to ensure NEBOSH end to end assessments are fulfilled. After a significant growth in revenue and registrations over the last few years the Head of Operations and Delivery will be pivotal in ensuring that assessments go ahead as planned and customers receive a positive experience. Where will you likely be at the moment? You are a leader that has successfully lead and motivated teams during a period of change. You have a passion for customer service and continuous improvement that you will want to bring into an environment and can make a positive impact. You can demonstrate a track record of development and maintenance of KPIs and customer service standards You have proven experience in working in a regulated environment. Preferably an awarding organisation, training organisation, higher education organisation or related sector. Still interested? No one day is ever the same in Operations so if you enjoy a challenge and think you have the skills and experience to make a difference, please read the full job profile attached. What next? If NEBOSH and this role has caught your attention, we would love to hear from you. Apply to be part of our mission driven journey by sending us your CV with a covering letter detailing why you should be considered for this role. We welcome applications from candidates of all backgrounds and experiences. Closing date Friday 18 October Other benefits 25 days’ annual leave increasing with service Generous pension scheme Private Healthcare and cash plan Employee Assistance Programme Death in service Cycle Scheme
