Be part of the UK’s fastest growing restaurant brand named by The Sunday Times. Voted Deliveroo’s restaurant of the year & awarded the Sunday Times Best Places to Work 2024/25 Every Wingstop experience needs great people! To do this well, it takes a team of people who don’t just show up. Wingstop UK is on a journey of rapid expansion, having been named the fastest-growing restaurant group in the UK for two consecutive years by the Sunday Times 100. Since entering the UK market in 2018, we’ve opened 53 sites nationwide. Wingstop continues expanding, offering bold, iconic flavours and a world-class dining experience. Operated by Lemon Pepper Holdings, Wingstop UK is known for its passionate team, cutting-edge training programs, and a culture that encourages innovation and growth. Our team is at the heart of everything we do, which is why we’ve also been named a Sunday Times 100 Best Company to Work For. We are committed to providing world-class development opportunities for our employees and fostering professional and personal growth. Our Benefits & Offerings Include: Welcome Pack to get you started right. Competitive annual bonus structure based on personal and company performance. Free shift meals and 20%-50% employee discount when dining with family and friends. 25 days of holiday, bank holidays and your birthday off (34 days total!). Private health insurance, plus Vitality at Work benefits. Enhanced maternity/paternity leave and pension contributions. Wagestream to empower your financial health. Semi-annual conferences and quarterly team events to celebrate success and foster team connection. Access to our benefits platform, offering e-learning, lifestyle savings, recognition, and well-being resources. Trusting and flexible work environment, with opportunities for remote work and autonomy in your role. Position Overview: As our L&D NSO Training Manager, you’ll be the driving force behind our new stores' training and operational excellence, ensuring we launch with impact. Reporting to the Senior L&D Manager, your mission is to deliver top-tier training and ensure teams are performance-ready from day one. You’ll also lead key L&D projects, support BAU operations, and mentor a team of five dedicated trainers while aligning with our business strategy. This role is designed for someone with high-level NSO/L&D experience who’s passionate about training, operational excellence, and project management. If you love the challenge of building strong teams and improving operational performance, this role is for you. This role is pivotal, requiring a strategic leader with expertise in operational training, Learning & Development, a passion for delivering excellence, and strong project management skills. You will be a critical part of the business, ensuring our teams have the tools and support they need to succeed. Key Responsibilities: Lead NSO Training & Execution: Oversee all aspects of training for new store openings, ensuring operational readiness and aligning training schedules with business objectives. Drive Operational Excellence: Lead efforts to enhance training programs, support BAU operations, and ensure store-level teams consistently achieve high standards. Manage Key L&D Projects: Take ownership of L&D-related projects, from planning to execution, ensuring they are completed on time and within scope. Develop and Lead the Training Team: Manage and mentor a team of five trainers, ensuring they are empowered to deliver top-quality training and develop professionally. Team Readiness & Development: Ensure all store teams, including managers and crew, are fully prepared and trained to meet operational and performance goals. Continuous Improvement: Review post-training feedback and performance metrics regularly to identify opportunities for improvement and ensure our training programs evolve with the business's needs. Collaborate with Cross-Functional Teams: Work closely with operations, HR, and other key stakeholders to ensure alignment of training programs with company strategy. Qualifications & Skills: Experience managing New Store Openings in a fast-paced retail or quick-service restaurant environment. Learning & Development experience, including involvement in training design and leading initiatives that add measurable value to business operations. A strong operational background with a proven ability to enhance store performance through effective training initiatives. Demonstrated experience in leading and developing teams, with a focus on mentorship, growth, and driving performance. Proven project management skills, with the ability to handle multiple projects and meet deadlines effectively. A commitment to operational excellence, ensuring team readiness and high standards across all initiatives. Join Our Team: If you are passionate about leading a team to deliver operational excellence through training and driving business success, we want to hear from you! Apply today and join our exciting journey as Wingstop UK continues to grow. INDHEADOFFICE
