Established in 1989, Cherith Simmons Learning & Development designs and delivers leadership and management development across all sectors through directly and government funded accredited programmes. We work with blue chip private sector clients, and all the way across the health, public and voluntary sectors, not only in the UK, but worldwide via Distance Learning. The company has a record of solid results and innovation in delivering real change in organisations and individuals and is focussed on exciting expansion plans with world leading partners in education and development.
Due to continued success, the company is seeking to recruit a highly motivated individual to join our Client Services Management team as a Programme Administrator. This is an excellent opportunity for someone who wants to jump-start their career, or who wishes to progress to the next level with a hands-on exciting and challenging role, forging good relationships with people and helping to improve their careers through training.
The successful candidate will provide excellent service to a small group of existing clients and management students studying for nationally accredited qualifications by being the first point of contact for specific programmes. You will also help us build the business by following up business enquiries and leads on the phone.
You will be joining a hardworking, professional, friendly, and diverse team that is one of the best in the business.
This is a permanent, full-time role, working Monday to Friday, 8.45am to 5.30pm.
The salary for this full-time position is currently in the range of £18,000-£23,052 per annum (depending on age & experience) in line with National Minimum/Living Wage guidelines. Salaries are reviewed after 3 months and at yearly appraisals.
KEY AREAS OF RESPONSIBILITY:
Promote contact and manage relationships between the company, its clients, programme participants and suppliers
The job holder is required to:
Communicate effectively and regularly with existing clients and programme participants by ‘phone, email and letter responding within 24 hours to all queries.
Co-ordinate the visits of consultants and associates to potential clients and existing clients.
Attend client and programme meetings, take and action minutes.
Compile and produce accurate programme progress/ evaluation reports regularly for clients.
Organise and prepare client evaluation of their programmes and attend client meetings keeping accurate notes and actioning minutes.
Provide administrative support for the development of training programmes and their delivery.
The job holder is required to:
Schedule new programmes and update electronic planning software (TRapla) accurately.
Arrange suitable venues (if necessary) for the delivery of programmes and carrying out venue checks well in advance to check that all equipment, room layout and details are correct.
Maintain and update the learning management system (FlexiLearner®) for each programme/ client.
Complete job sheets for each event at least four weeks in advance and facilitate their signing by consultants/ associates.
Pack correctly for each course so that it can be delivered to the consultant/ associate at least three working days before the event if being delivered on site.
File course material away accurately, once returned from training sessions, within 48 hours and action tutor notes, adding notes to Maximizer and updating FlexiLearner®.
Facilitate participants to complete the programme requirements to gain certification.
Compile and maintain records of all participants’ work required for external verification and liaise with the Managing Director and Accreditation Partner.
Raise invoices correctly ensuring they are signed off by the relevant partner within 48 hours of completion of each training/ or consultancy event.
Chase payments from clients and individual participants where necessary.
Communicate progress, participate in company meetings, take minutes and action objectives from meetings
The job holder is required to:
Provide progress reports to partners at bi-weekly quality meetings.
Participate and feedback results in operational, team, and programme meetings, whilst taking and actioning minutes.
Report back during quality meetings on progress enlisting participants to projected programmes.
Take clear messages and convey them to partners and colleagues for action where necessary.
Maintain objective sheets and feedback results during monthly meetings.
Provide support to the Development Director, Marketing Team, Consultants, Associates and colleagues
The job holder is required to:
Record all communications with potential, existing or previous participants accurately, concisely and legibly on the database (Maximizer).
Respond to requests for information received via website/ telephone/ e-mail/ fax/ post and input full contact details to the appropriate folder on the sales database.
Maintain and update the organisation’s sales database (Maximizer)
The job holder is required to:
Maintain an accurate and structured database with details of all events, telephone calls and emails to clients, learners and trainers.
THE IDEAL CANDIDATE WILL HAVE:
- Have the right to work in the UK without sponsorship or have a working Visa which lasts for more than 3 years.
- A degree (or equivalent) in Business management/ Administration (desirable but not essential) or relevant experience in a similar role.
- Excellent organisational & time management skills.
- The ability to work in a small team as well as on own initiative, in a fast-paced environment.
- Good customer service skills and the ability to develop good working relationships.
- Strong communication and interpersonal skills, with the ability to work with others at all levels.
- Excellent IT skills in Microsoft Office applications, Word, Excel, PowerPoint and be familiar with CRM (customer relations management systems) or Learning Management Systems.
- Experience of working in an office environment and dealing with customers and/or clients.
- The ability to travel to the office from a commutable distance.
- The post will be office-based.
Full training given.
Company pension.
Yearly reviews.
Career development.
The opportunity to complete an ILM qualification in Leadership and Management.
For more information, you may telephone: 01932 856 565
Job Types: Full-time, Permanent
Pay: £18,000.00-£23,052.00 per year
Benefits:
Schedule:
Application question(s):
- Are you a permanent resident in the UK?
- Are you happy with the salary range of £18,000-£23,052 pa?
Experience:
- Administrative: 1 year (required)
- Customer support: 1 year (preferred)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person