Established in 1989, Cherith Simmons Learning & Development LLP is a leading-edge provider of accredited leadership and management training and development across all sectors directly and via government-funded programmes, not only in the UK, but worldwide via Distance Learning. The company has a record of solid results and innovation in delivering real change in organisations and individuals and is focussed on exciting expansion plans with world leading partners in education and development.
Due to continued success, the company is seeking to recruit a highly motivated individual to join our experienced team as a Quality Manager. This crucial role is instrumental in maintaining and enhancing the quality assurance and management of the training and development programmes we deliver.
The successful candidate will combine excellent communication skills and attention to detail, with a solid understanding of quality assurance and quality enhancement, and a thorough knowledge of OFSTED requirements and ESFA funding rules for Apprenticeships and other government-funded qualifications.
You will be joining a hardworking, professional, friendly, and diverse team that is one of the best in the business.
This is a permanent, part-time role, working approx 15-20 hours per week, hours and days are negotiable (our standard office opening hours are Monday to Friday, 8.45am to 5.30pm).
The salary for this part-time position is pro rata to the full-time equivalent of £33,000 per annum . Salaries are reviewed after 3 months and at yearly appraisals.
KEY AREAS OF RESPONSIBILITY:
Ensure that the policies and procedures of our awarding bodies, the ESFA and Ofsted, as well as our own Company quality assurance policies and procedures, are fully and consistently implemented across all programmes of study.
The job holder is required to:
Ensure that our Company policies and procedures are kept up to date and consistently implemented across all learner provision and qualifications.
Ensure that the regulations, policies, procedures, and systems of partner awarding bodies, the ESFA and Ofsted, are fully and consistently implemented across programmes delivered by the Company.
Contribute to the development, maintenance, review and updating of the Company’s quality assurance policies and procedures.
Ensure quality assurance and enhancement at the Company supports a cycle of continuous improvement, leading the implementation, monitoring and evaluation of enhancements.
Develop and write quality reports both internally for the Company and for partner organisations and other external agencies and regulatory bodies.
The job holder is required to:
Write high quality analytic and evaluative reports using quantitative and qualitative data for internal and external audiences as required, using or creating reports from data held on our CRM and LMS systems.
Co-ordinate and undertake internal quality audit tasks as appropriate to the needs of the Company and demands of awarding bodies/ partner organisations and regulatory bodies.
Provide written and verbal reports to the Partners and other senior staff at the Company and its partner organisations.
Manage the process of programme accreditation, quality assurance and quality management across all programmes delivered by the Company.
The job holder is required to:
Advise and lead on the programme creation, approval, accreditation, annual monitoring, and review activity within our portfolio of programmes.
Co-ordinate and manage academic misconduct, complaints, and academic appeals processes, ensuring timely responses and satisfactory outcomes.
Hold and record regular quality assurance meetings with client service managers and programme administrators.
Maintain sector knowledge and skills relating to FE and other academic development and delivery, and professional development.
Advise and liaise, as appropriate and required, with the Company’s partner institutions and other external organisations in relation to quality assurance and quality enhancement.
Act as a main point of contact on quality assurance and management enquiries, becoming the expert go-to person for staff and external contacts.
Work efficiently, accurately and with attention to detail, to meet stated deadlines.
Provide support to the Development Director, Marketing Team, Consultants, Associates and colleagues
The job holder is required to:
Record all communications with potential, existing or previous participants accurately, concisely and legibly on the database (Maximizer).
Respond to requests for information received via website/ telephone/ e-mail/ fax/ post and input full contact details to the appropriate folder on the sales database.
Manage the process of Tutor and Marker engagement and management across all Cherith Simmons LLP programmes.
The job holder is required to:
Liaise with staff such as Partners, lead tutors, programme tutors, teaching staff and administrative staff, as appropriate, regarding work related to the role of the Quality Manager.
Lead on the recruitment and induction of markers.
Hold and record regular standardisation meetings with tutors and markers.
Monitor the standard of marking and ensure that marksheets are up-to-date and accurate.
Advise, design and contribute towards the launching of new RQF/VRQ and Apprenticeship qualifications.
The job holder is required to:
Take on special projects as required and related to the role of Quality Manager and the development of new programmes.
THE IDEAL CANDIDATE WILL HAVE:
- Have the right to work in the UK without sponsorship or have a working Visa which lasts for more than 3 years.
- A degree (ideally complemented by a postgraduate qualification).
- IQA qualification (preferably the Level 4 Certificate in Leading the Internal Quality Assurance of Assessment Processes and Practice - we may consider the Level 4 Award in this if it includes the practical unit; or the former equivalent D34 or V1 certificate).
- Excellent understanding of quality assurance and quality enhancement, including external requirements of quality reviews for RQF/VRQ qualifications and Apprenticeships.
- Thorough knowledge of OFSTED requirements and ESFA funding rules for Apprenticeships and other government-funded qualifications.
- Excellent communication and interpersonal skills to liaise with tutors, markers, client service managers, programme administrators and marketing staff, with the ability to develop good working relationships.
- Exceptional standard of written English skills with extensive experience of report writing and a meticulous attention to detail.
- Ability to compile, analyse and evaluate qualitative and quantitative data to incorporate into reports.
- Excellent organisational & planning skills with the ability to work to challenging deadlines and deliver set objectives.
- Excellent IT skills in Microsoft Office applications, Word, Excel, PowerPoint, and be familiar with Customer Relations Management (CRM) systems and Learning Management Systems (LMS) (ideally APTEM).
- The ability to travel to the office from a commutable distance.
- The post will be office-based.
Full training given.
Company pension.
Yearly reviews.
Career development.
For more information, you may telephone: 01932 856 565
Job Types: Part-time, Permanent
Pay: £33,000.00 per year
Expected hours: 15 – 20 per week
Benefits:
Schedule:
Application question(s):
- Do you have the right to work in the UK without sponsorship or do you have a working visa of at least 3 years or more?
- Are you happy with the salary range of FTE £33,000 pa pro rata?
Experience:
- Quality management: 2 years (required)
- Quality assurance: 2 years (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person