Programme Manager – Apprenticeships Remote – with regular travel to our UK offices when required Full Time, Permanent Salary - £33,000-£40,000 Here at Serco, we are looking for a Programme Manager who will support the Learning and Development team in creating a high quality, consistent learning offer for the business, providing brilliant training in a timely manner that supports in raising capability and meeting our business strategy. You will be an agent for change, influencing key stakeholders, making decisions and recommendations on what improvements can be made within learning programmes. As well as, working with internal teams to enhance the experience and outcomes of learners by the development of resources and improvement in assessment practice and teaching strategies. As part of this you’ll: Lead the delivery and continuous improvement of Learning Programmes. Promote, lead and manage the end-to-end process for learning Programmes working collaboratively with Divisional and Group colleagues, Awarding Organisation and external Stakeholders including our partnership providers. Work with key stakeholders to provide recommendations for the design, development and approval of appropriate resources and course materials to support Learner Journeys within curriculum programmes. Monitor and improve outcomes across programmes to meet strategic objectives, identifying and addressing key themes and supporting performance management with robust improvement plans. Support and implement standardisation and CPD in line with the annual plan for the learning programmes within their responsibility through collaboration with the delivery team. Optimise the effectiveness and efficiency of delivery of these development activities where possible by using online services and support tools. Collaborate with the Learning & Development team to maximise learning potential for all. Contribute where applicable in cross sector / function projects to support the delivery of the strategic plan. What you’ll need to do the role: Qualifications / experience in Internal Quality Assurance and / or Internal Verification processes. Experience in working with accredited qualifications and apprenticeships. Experience in supporting, training and development of skills to ensure high quality delivery. Good knowledge and use of IT and learning technologies. Strong communication and self-motivation skills Ability to manage small projects, meeting targets and fixed deadlines. Excellent organisation and time management skills Ability to give and receive constructive feedback. Proven ability to build collaborative internal and external relationships is desirable. Experience of managing (people or projects) within WBL / education environment is desirable. Why Serco: Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence. What we offer: 25 days annual leave plus bank holidays. Annual leave purchase scheme. Up to 6% contributory pension scheme Free onsite parking. Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships. A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more. A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco. A safe and supportive culture. A company passionate about diversity and inclusion. About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
