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Job Description
<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN" "http://www.w3.org/TR/REC-html40/loose.dtd"><html><body><p> <b>Introduction:</b></p><p>At the Fire Protection Association, our staff are at the heart of our business. We work with a mutual respect for one another in support of the same vision – to make the built environment a safer place to live and work. We empower our staff to make a difference and achieve a sense of fulfilment in the work they do.</p><p>We have an exciting opportunity an Administrator to join our busy Training department. The purpose of this role is to provide administrative support to the Training Team across a varied range of functions including customer relationship management, monitoring and maintaining effective records and liaison with clients. You will be joining an established team in a busy department which supports our consultants across a wide range of project types. Full training will be given on all systems.</p><p>There are currently two vacancies on offer.</p><p> <b>Key accountabilities:</b></p><p> <b>Managing customer enquiries</b></p><ul><li>Managing and coordinating high volumes of email enquiries.</li><li>Responding to customers queries promptly, professionally and accurately within accepted timeframes.</li><li>Re-direct enquires to other departments where relevant.</li><li>Maintain customer and communication records via various systems as appropriate.</li><li>Prioritise workload according to urgency and internal targets.</li></ul><p> <b>Processing course bookings</b></p><ul><li>Provide support in the processing of course booking applications using our Customer Management Systems (CMS).</li><li>Ensuring the processing of all data is efficient, accurate and secure.</li><li>Ensuring internal processes and guidelines are followed and customers are communicated with.</li><li>Raising of customer invoices and processing of electronic payments.</li></ul><p> <b>Course administration</b></p><ul><li>Pre and post course administrative functions</li><li>Regular communication with Trainers</li><li>Regular communication with learners by phone and email</li></ul><p> <b>Support the hosting of courses</b></p><ul><li>Prepare training rooms for arrival of learners, meet, greet and direct learners and ensure they feel welcomed.</li><li>Confirm arrangements for refreshments and lunches when onsite</li><li>Act as a moderator or observer for online courses in support of the trainer and the learners</li></ul><p>Other Ad-hoc administration duties in support of the Training Manager may include: maintaining databases, compiling, and reporting on course feedback and dealing with enquiries from trainers and other internal teams, flexibility to support team members when absent or at busy times.</p><p> <b>Skills and experience required:</b></p><ul><li>Strong organisational and time management skills</li><li>Meticulous attention to detail</li><li>Ability to effectively prioritise tasks in a dynamic environment</li><li>Flexibility and adaptability to changing demands</li><li>Exceptional customer service abilities</li><li>Proficiency in computer skills, including experience with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook)</li><li>Previous experience in administrative roles, demonstrating effective coordination and multitasking skills</li></ul><p> <b>Qualifications: </b></p><ul> <li>GCSE’s A-C in Maths & English.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: £24,000.00 per year</p><p>Benefits:</p><ul><li>Company events</li><li>Cycle to work scheme</li><li>Employee discount</li><li>Gym membership</li><li>On-site gym</li><li>On-site parking</li><li>Private medical insurance</li><li>Referral programme</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Monday to Friday</li></ul><p>Ability to commute/relocate:</p><ul> <li>Moreton-In-Marsh, GL56 0RH: reliably commute or plan to relocate before starting work (preferred)</li></ul><p>Experience:</p><ul> <li>Administrative experience: 1 year (required)</li></ul><p>Work authorisation:</p><ul> <li>United Kingdom (required)</li></ul><p>Work Location: In person</p></body></html>
