Introduction: At the Fire Protection Association, our staff are at the heart of our business. We work with a mutual respect for one another in support of the same vision – to make the built environment a safer place to live and work. We empower our staff to make a difference and achieve a sense of fulfilment in the work they do. We have an exciting opportunity an Administrator to join our busy Training department. The purpose of this role is to provide administrative support to the Training Team across a varied range of functions including customer relationship management, monitoring and maintaining effective records and liaison with clients. You will be joining an established team in a busy department which supports our consultants across a wide range of project types. Full training will be given on all systems. There are currently two vacancies on offer. Key accountabilities: Managing customer enquiries Managing and coordinating high volumes of email enquiries. Responding to customers queries promptly, professionally and accurately within accepted timeframes. Re-direct enquires to other departments where relevant. Maintain customer and communication records via various systems as appropriate. Prioritise workload according to urgency and internal targets. Processing course bookings Provide support in the processing of course booking applications using our Customer Management Systems (CMS). Ensuring the processing of all data is efficient, accurate and secure. Ensuring internal processes and guidelines are followed and customers are communicated with. Raising of customer invoices and processing of electronic payments. Course administration Pre and post course administrative functions Regular communication with Trainers Regular communication with learners by phone and email Support the hosting of courses Prepare training rooms for arrival of learners, meet, greet and direct learners and ensure they feel welcomed. Confirm arrangements for refreshments and lunches when onsite Act as a moderator or observer for online courses in support of the trainer and the learners Other Ad-hoc administration duties in support of the Training Manager may include: maintaining databases, compiling, and reporting on course feedback and dealing with enquiries from trainers and other internal teams, flexibility to support team members when absent or at busy times. Skills and experience required: Strong organisational and time management skills Meticulous attention to detail Ability to effectively prioritise tasks in a dynamic environment Flexibility and adaptability to changing demands Exceptional customer service abilities Proficiency in computer skills, including experience with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook) Previous experience in administrative roles, demonstrating effective coordination and multitasking skills Qualifications: GCSE’s A-C in Maths & English. Job Types: Full-time, Permanent Pay: £24,000.00 per year Benefits: Company events Cycle to work scheme Employee discount Gym membership On-site gym On-site parking Private medical insurance Referral programme Schedule: 8 hour shift Monday to Friday Ability to commute/relocate: Moreton-In-Marsh, GL56 0RH: reliably commute or plan to relocate before starting work (preferred) Experience: Administrative experience: 1 year (required) Work authorisation: United Kingdom (required) Work Location: In person