Job Title: Reviews Executive (End-Point Assessment)
£30,318 per annum
The Institution of Civil Engineers is a leader in professional standards and development within the engineering sector. Our mission is to support and inspire individuals at every stage of their career, championing excellence and innovation.
Duties and Responsibilities:
- Customer Service:
- Provide clear, accurate advice on End Point Assessments and membership pathways.
- Liaise with internal teams, employers, training providers and regulatory bodies to ensure effective communication.
- Champion exceptional customer service through timely and precise guidance.
- Operational Management:
- Oversee EPA processes, including application handling, conflict resolution and issuing results.
- Assisting with administering online and in-person EPAs, including invigilation of the Written Examination
- Manage assessment payments: invoice creation, payment tracking and follow-up.
- Maintain and create bespoke technical project briefs as needed.
- Monitor and update ICE systems, ensuring data accuracy and compliance.
- General Responsibilities:
- Travel to other UK regions to oversee EPA sessions when required.
- Assist in updating the ICE website and contribute to various membership activities.
- Identify and resolve process inconsistencies, recommending improvements.
- Team Collaboration:
- Build strong working relationships with colleagues, fostering a supportive environment.
- Support the Apprenticeship Lead with training provider sessions and other initiatives.
We are looking for a motivated, adaptable individual who enjoys working in a small, supportive team and taking on a wide range of responsibilities. If you have excellent interpersonal and customer service skills, a collaborative mindset, and the ability to work under minimal supervision, we'd love to hear from you.
This role offers a hybrid working arrangement in Central London, 25 days holiday + 8 Public holidays + Christmas shutdown, up to 8% of salary contributed to a personal pension scheme, and more.
