Job Title: Improvement Coach
Reports To: CQI Strategist
About Company-
VE3 is a global technology company committed to delivering innovative digital solutions that help organizations unlock their full potential. We assist organizations in optimising operations, enhancing customer experiences, unlocking data-driven insights, and fostering agile strategies. Our focus on delivering cutting-edge software solutions and developing state-of-the-art mechanisms ensures that we meet the unique needs of our clients across various industries. We are a forward-thinking company, committed to helping organisations navigate and thrive in the digital era through innovative and sustainable technology solutions.
Job Purpose:
The Improvement Coach works directly with frontline staff, service teams, and leadership to embed CQI practices into daily operations. This role provides hands-on training, facilitates workshops, and supports staff in implementing improvement methodologies.
Requirements
Key Responsibilities:
- Deliver tailored CQI training programmes to staff at all levels.
- Facilitate improvement huddles, workshops, and coaching sessions.
- Support teams in applying CQI tools, such as root-cause analysis and PDSA cycles.
- Mentor staff to build confidence and capability in leading improvement initiatives.
- Assist in the co-design and implementation of improvement projects.
- Monitor project progress and provide feedback to teams on outcomes and next steps.
- Promote a culture of continuous improvement by recognising and celebrating team successes.
Qualifications and Experience:
- Bachelor’s degree in education, healthcare management, or a related field.
- 5+ years of experience in coaching, facilitation, or CQI training delivery.
- Certification in Lean, Six Sigma, or equivalent CQI methodologies.
- Proven ability to work collaboratively with diverse teams in a healthcare setting.
Key Skills:
- Strong coaching, mentoring, and facilitation abilities.
- Proficiency in improvement tools and techniques.
- Excellent interpersonal and communication skills.
Benefits
- Competitive salary and benefits package.
- Opportunities for professional development and certification.
- Flexible working arrangements and a collaborative team environment.
