About The Role For informal enquiries, please contact Katy Kinsella-Smith (Education Operations Team Leader) at Katy.Kinsella-Smith@warwick.ac.uk. Do you have experience of working in a customer focused environment? Do you have an understanding of Higher Education through study or previous work experience? WMG is looking to appoint an administrator with proven customer-service experience to provide efficient clerical support for the Education Administration team and act as first point of contact for a range of enquiries from students and staff. You will staff the Student Office reception desk, manage and triage queries received into multiple inboxes, and find and relay information to students and teaching staff in answer to enquiries, provide general administrative support to the Education Operations teams, Programme Management, Module Tutors and Project Supervisors. Key Responsibilities include processing module booking requests, producing module registers, recording and monitoring attendance, checking monitoring points, logging supervision payments and expenses, checking and publishing marks & feedback, taking ad hoc room bookings, booking hospitality, providing support to exam boards and other administrative duties relating to the delivery of our programmes in accordance with departmental Standard Operating Procedures. We will consider applications for employment on a part-time or other flexible working basis, even where a position is advertised as full-time, unless there are operational or other objective reasons why it is not possible to do so. About You The successful candidate will possess proven customer-focused administrative experience and experience of working on an office/clerical role. You will understand studying at Higher Education level, either through your own study or work experience. Good IT skills, particularly MS Office, are required as well as excellent written and oral interpersonal skills, this includes sensitivity to others and cultural awareness. You will need to display a high level of accuracy with your work and have the ability to learn and convey information quickly. The post holder will work as part of the wider Education Operations team but you must also possess the ability to work independently. Knowledge of SITS and Tabula is desirable. For further information regarding the skills required for this role please see the personal specification section of the attached job description. About The Department WMG is the largest department at the University of Warwick with over 800 staff, world renowned for providing innovative solutions to industry through its research, development and education programmes. Our industry focussed education portfolio includes nearly 3,000 students studying management, technology and applied engineering subjects, at postgraduate and undergraduate level. We have high expectations for our teaching and our courses are regularly ranked top in the UK and amongst the leading courses in their field in the world. At WMG we are committed to supporting staff to achieve their potential. We currently hold the Athena SWAN Silver Award and the University of Warwick holds an Institutional Silver Award: a national initiative that recognizes the advancement of gender equality, representation, progression and success for all in academia. For further information about WMG, please visit our website. For further information on the WMG centre High Value Manufacturing Catapult, please see our website. Further information about the Energy Innovation Centre can be found here. We believe there should be no barriers to continuing education, and we strive to ensure that the future workforce has the skills they need to become the UK's upcoming engineers and inventors. Our unique approach to undergraduate education enables full-time students, Higher Apprentices, and full-time employees to gain an engineering degree. Our teaching staff deliver educational programmes not just at Warwick, but internationally, and the knowledge we can leverage from our research excellence enables our students to reach their highest possible standards. Full details of our range of undergraduate and Degree Apprenticeships can be found here. About The University Born in the 60s with a mindset of boldness, imagination and collaboration, the University of Warwick is a world-leading research-intensive university with the highest academic and research standards. We’re one of the world’s top universities, ranked 67th in the world and 10th in the UK, with 92% of our research assessed to be ‘world leading or internationally excellent’*. You'll be joining a diverse, innovative and globally connected community committed to igniting real world progress. Here at Warwick, we offer you opportunities to follow your ambitions as long as you bring the energy and determination to succeed. QS World University Rankings 2024 Research Excellence Framework 2021 To find out more about us visit our website. How to Apply CLOSING DATE: Sunday 29 September 2024 at 11.55pm To apply, please click ‘Apply’ below and submit an application form by the closing date. Please plan for any potential delays as you will not be able to submit an application past this deadline (even if you opened the form at, say, 11.30pm). Please attach a CV and cover letter. Your CV should include your most recent employment experience, any other relevant experience, and education history. Your cover letter must detail how you meet each of the essential criteria found in the Job Description document below (desirable criteria too, where possible). Please see here for guidance on writing a cover letter. We highly recommend using individual criteria as headers and giving examples below, though you are free to format the letter as you wish. To streamline our hiring processes, we can only accept applications via our official website, warwick-careers.tal.net. Interview Date: TBC Start Date: TBC What we Offer We will provide you with a great range of benefits, which include an attractive pension scheme, 26 days holiday plus Christmas closure, excellent learning and development opportunities, and savings on a wide range of products and services. We offer a generous maternity/paternity/adoption/parental leave policy, and onsite childcare facilities. We recognise the importance of a healthy work/life balance and offer you access to flexible working, for more information click here. We are proud to say that we are a Living Wage employer. If you are considering relocating to the UK, read our Relocation Guide to find out more about what Warwick has to offer and what might be involved in the process. Our Commitment to Inclusion Warwick is committed to building an organisation of mutual respect and dignity, promoting a welcoming, diverse, and inclusive working and learning environment. We recognise that everyone is different in a variety of visible and non-visible ways, and that those differences are to be recognised, respected, and valued. Where possible, we go beyond legislation to provide a place where everyone can thrive, supporting all staff to achieve their full potential. We aspire to remove economic, social, and cultural barriers that may otherwise prevent people from succeeding. We therefore welcome and encourage applications from all communities regardless of culture, background, age, disability, sex/gender, gender identity or expression, ethnicity, religion/belief, or sexual or romantic orientation. To find out more about our social inclusion work at Warwick visit our webpages here. The University currently holds a Race Equality Charter Bronze Award, Athena Swan Sliver Award and a Disability Smart Bronze Award. The University of Warwick is also one of the six founder institutions of the EUTOPIA European University Alliance. Disclosure & Barring Service (DBS) The University of Warwick complies with the DBS Code of Practice and undertakes not to discriminate unfairly against anyone who makes a Disclosure relating to a conviction or other information revealed. More information is available on the University’s Vacancy pages and applicants may request a copy of the DBS Code of Practice. Job Description JD Assistant Education Operations Coordinator (74588).pdf – 171KB Opens in a new window Right to Work in the UK We wish to advise applicants that this role is not eligible for sponsorship for a Skilled Worker visa. If you do not yet have the right to work in the UK you will need to check the UK Government Website to see if you are eligible to obtain the right to work in the UK through one of the other UK immigration routes before you make your application.
