Location University of Warwick Campus, Coventry Department WMG Position Type Full Time, Permanent Salary £23,144 to £25,138 per annum About the Role For informal enquiries, please contact Katy Kinsella-Smith (Education Operations Team Leader) at Katy.Kinsella-Smith@warwick.ac.uk. Do you have experience of working in a customer focused environment? Do you have an understanding of Higher Education through study or previous work experience? WMG is looking to appoint an administrator with proven customer-service experience to provide efficient clerical support for the Education Administration team and act as first point of contact for a range of enquiries from students and staff. You will staff the Student Office reception desk, manage and triage queries received into multiple inboxes, and find and relay information to students and teaching staff in answer to enquiries, provide general administrative support to the Education Operations teams, Programme Management, Module Tutors and Project Supervisors. Key Responsibilities include processing module booking requests, producing module registers, recording and monitoring attendance, checking monitoring points, logging supervision payments and expenses, checking and publishing marks & feedback, taking ad hoc room bookings, booking hospitality, providing support to exam boards and other administrative duties relating to the delivery of our programmes in accordance with departmental Standard Operating Procedures. We will consider applications for employment on a part-time or other flexible working basis, even where a position is advertised as full-time, unless there are operational or other objective reasons why it is not possible to do so. About You The successful candidate will possess proven customer-focused administrative experience and experience of working on an office/clerical role. You will understand studying at Higher Education level, either through your own study or work experience. Good IT skills, particularly MS Office, are required as well as excellent written and oral interpersonal skills, this includes sensitivity to others and cultural awareness. You will need to display a high level of accuracy with your work and have the ability to learn and convey information quickly. The post holder will work as part of the wider Education Operations team but you must also possess the ability to work independently. Knowledge of SITS and Tabula is desirable. About the Department WMG is the largest department at the University of Warwick with over 800 staff, world renowned for providing innovative solutions to industry through its research, development and education programmes. Our industry focussed education portfolio includes nearly 3,000 students studying management, technology and applied engineering subjects, at postgraduate and undergraduate level. We have high expectations for our teaching and our courses are regularly ranked top in the UK and amongst the leading courses in their field in the world. At WMG we are committed to supporting staff to achieve their potential. We currently hold the Athena SWAN Silver Award and the University of Warwick holds an Institutional Silver Award: a national initiative that recognizes the advancement of gender equality, representation, progression and success for all in academia. For further information about WMG, please visit our website. For further information on the WMG centre High Value Manufacturing Catapult, please see our website. We believe there should be no barriers to continuing education, and we strive to ensure that the future workforce has the skills they need to become the UK's upcoming engineers and inventors. Our unique approach to undergraduate education enables full-time students, Higher Apprentices, and full-time employees to gain an engineering degree. Our teaching staff deliver educational programmes not just at Warwick, but internationally, and the knowledge we can leverage from our research excellence enables our students to reach their highest possible standards. About the University Born in the 60s with a mindset of boldness, imagination and collaboration, the University of Warwick is a world-leading research-intensive university with the highest academic and research standards. We’re one of the world’s top universities, ranked 67th in the world and 10th in the UK*, with 92% of our research assessed to be ‘world leading or internationally excellent’. You'll be joining a diverse, innovative and globally connected community committed to igniting real world progress. Here at Warwick, we offer you opportunities to follow your ambitions as long as you bring the energy and determination to succeed. QS World University Rankings 2024 Research Excellence Framework 2021 How to Apply CLOSING DATE: Sunday 29 September 2024 at 11.55pm To apply, please click ‘Apply’ below and submit an application form by the closing date. Please plan for any potential delays as you will not be able to submit an application past this deadline (even if you opened the form at, say, 11.30pm). Please attach a CV and cover letter. Your CV should include your most recent employment experience, any other relevant experience, and education history. Your cover letter must detail how you meet each of the essential criteria found in the
