Job Description
<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN" "http://www.w3.org/TR/REC-html40/loose.dtd"><html><body><div class="show-more-less-htmlmarkup show-more-less-htmlmarkup--clamp-after-5 relative overflow-hidden"> Job Title: Operations Administrator x2<br/><br/>Salary: £22,200-£26,400 per annum<br/><br/>Location: Cambridge/Hybrid<br/><br/>Contract: 1x Permanent/Full Time (35 hours per week)<br/><br/>1x Fixed Term (End of March 2026)/Full Time (35 hours per week)<br/><br/><em>A chance to develop a career within the operations department of a leader in the educational sector, actively making a difference to our learners around the world.<br/><br/></em>This is an exciting opportunity for an Operations Administrator to join a passionate, fast-paced operations environment providing world class support to our millions of customers and qualifications around the world. <br/><br/>We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.<br/><br/><strong>About The Role<br/><br/></strong>This is an exciting opportunity to join the IELTS Operations team here at Cambridge English. The team supports the delivery of IELTS tests across all platforms through a wide variety of processes and tasks, working collaboratively with both internal colleagues and our external partner colleagues alike.<br/><br/>You will be expected to deliver an agreed set of operational processes and procedures related to IELTS tests. These duties will also include the following:<br/><br/><ul> <li>using a wide range of systems and processing platforms to carry out assigned tasks and ensure the successful delivery of IELTS tests</li> <li>working collaboratively with colleagues across the organisation and key external stakeholders, including service providers, to ensure the successful delivery of all IELTS Tests</li> <li>reviewing and processing of customer or Partner queries in Zendesk</li> <li>ensuring that all communications with IELTS internal and external customers are clear, informative, timely, and relevant to the recipients</li> <li>identifying ways of developing processes to either simplify the existing process, reduce the amount of time spent processing or improve the level of customer service<br/><br/> </li> </ul> <strong>About You<br/><br/></strong>As our next Operations Administrator, you'll need to have experience providing high-quality administrative services using Microsoft Office products. You'll also have excellent accuracy and attention to detail with the ability to work under pressure, prioritising your workload to tight deadlines.<br/><br/>To be successful in this role, you will have:<br/><br/><ul> <li>Excellent organisational skills. </li> <li>Problem solving skills. </li> <li>Good written and verbal communication skills. </li> <li>Knowledge of the IELTS test portfolio</li> <li>experience of continuous process improvement is desirable but not essential.<br/><br/> </li> </ul>If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.<br/><br/><strong>Rewards And Benefits<br/><br/></strong>We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:<br/><br/><ul> <li>28 days annual leave plus bank holidays</li> <li>Private medical and Permanent Health Insurance</li> <li>Discretionary annual bonus</li> <li>Group personal pension scheme</li> <li>Life assurance up to 4 x annual salary</li> <li>Green travel schemes<br/><br/> </li> </ul>We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability.<br/><br/><strong>Ready to pursue your potential? Apply now. <br/><br/></strong>We review applications on an ongoing basis, with a closing date for all applications being <strong>Sunday 20th October 2024</strong> and interviews are scheduled to take place on <strong>the week commencing Monday 28th October 2024.<br/><br/></strong>Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.<br/><br/><em>Please note, Cambridge University Press & Assessment is unable to sponsor this role under the Skilled Worker Visa route as it does not meet the minimum skill requirements.<br/><br/></em><strong>Why join us<br/><br/></strong><em>Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. <br/><br/></em><em>Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.<br/><br/></em><em>We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.<br/><br/></em> </div></body></html>
