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Sheffield Children's NHS Foundation Trust
About
About us
Sheffield Children’s NHS Foundation Trust is one of only four dedicated children’s hospital trusts in the UK and provides integrated healthcare for children and young people, including community and mental health care as well as acute and specialist services.
We see children from 0-16 in most cases and in some cases up to 18.
We provide a full range of services for residents of Sheffield and South Yorkshire as well as specialised services for patients from further afield.
Caring for patients across the UK
Demand for our services is growing and we are increasingly delivering healthcare to patients over a wider geographical area as our reputation for providing outstanding specialist care grows.
We have some of the best medical and surgical services for children in the country.
In 2016/17 169,800 patients came to the hospital as inpatients or outpatients. A further 56,800 children attended A&E.
Staff
Sheffield Children’s is a great place to work. We employ more than 3,000 staff and strive to recruit and retain the best doctors, nurses, allied health workers and other staff. The commitment of our employees is key to the Trust’s success and reputation.
The Trust is committed to being a leader in the field of training and research in children’s healthcare and we continue to deliver a strong portfolio of research and product innovation.
The trust is committed to being a leader in the field of training and research in children’s healthcare and we continue to deliver a strong portfolio of research and product innovation. We employ over 2,500 staff and strive to recruit and retain the best doctors, nurses, allied health workers and other staff; the commitment of our employees is key to the trust’s success and reputation.
We are rated ‘good’ by the CQC and score consistently highly in local and national surveys about the quality of our care and the dedication of our staff.
There are many other ways to get involved with the Trust, including apprenticeships, work placements and voluntary roles, all of which you can read about in this area of the website.
Five-year strategic objectives
We have five overarching objectives that set the direction for the Trust and our clinical services. These are:
to provide healthcare to children of the highest standards available in the UKto work in partnership with others to reshape healthcare for children in Sheffieldto develop and expand our role as a provider of specialised services for childrento expand the Trust’s role as an expert provider of specialist pathology servicesto be a national leader in research and education in children’s healthcare
For more information about our services and our patients please visit our website.
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Key details
Location
GwefanSheffield Children's NHS Foundation TrustCyfeiriadWestern BankTrefSheffieldCod postS10 2THMajor / Minor RegionSouth Yorkshire
Contract type & working pattern
ContractApprenticeship: 15 monthsOriauFull time - 37.5 hours per week
Salary
Cyflog£12,514 per annumCyfnod cyflogYearlyGradd(Apprenticeships: Apprenticeship)
Specialty
Prif leoliadApprenticeshipDyddiad y cyfweliad30/04/2025
Trosolwg o'r swydd
Level 2 Apprenticeship: 15 months | Full-time
We're looking for someone to join us across all service sites, starting in July 2025. This is a fantastic opportunity to gain a Level 2 Customer Service Practitioner Award and learn valuable customer service and administrative skills. This apprenticeship offers excellent career pathways in both corporate and patient-facing services, with opportunities for growth within different departments at the Trust.
To find out more, come along to our virtual open day, meet existing candidates and chat to Department Managers on Tuesday 15th April at 2pm. [email protected]
Due to UK apprenticeship funding regulations you must have a right to work in the UK, or for EU citizens hold pre-settled or settled status and have been a UK or EU resident for the last three years or have indefinite leave to remain with documents that are not due to expire during the duration of the apprenticeship contract. You must also not already have a qualification at a higher level within the same subject matter.
Interviews: 30th April
Advert
Reporting into your Work-based Mentor, you will learn how to:
- Provide exceptional customer service across different departments, both internally and externally.
- Communicate with our customers using different methods (phone, email, in-person).
- Learn and develop IT skills to help administer customer service tasks.
- Handle confidential information.
- Answer and manage telephone calls.
- Support administrative tasks, including scheduling appointments and assisting with daily operations.
- Engage with a range of professionals and service users to ensure high-quality service delivery.
Gweithio i'n sefydliad
At Sheffield Children’s, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are:
- Outstanding Patient Care
- Brilliant Place to work
- Leaders in Children’s Health
We work with local, regional, and national partners to provide physical and mental healthcare across acute and community settings. Many of our clinicians are amongst the best in their field, recognised nationally and internationally for their expertise.
As well as having enormous pride in what we do, we are a friendly, welcoming, and motivated NHS Trust who are guided by our CARE values: Compassion, Accountability, Respect, and Excellence. Our nearly 4000 colleagues live these values, ensuring kind and compassionate care that makes patients and their families feel safe and at home.
As we approach our 150th anniversary in 2026, we remain committed to enhancing our reputation in children’s health leadership, improving the experiences of both patient and colleagues, and focusing on our communities and population health.
Sheffield Children's provides great benefits to support your wellbeing, with excellent annual leave and pension schemes, health programmes, and exclusive discounts—helping you succeed at work and beyond.
Swydd-ddisgrifiad a phrif gyfrifoldebau manwl
For more information on the main responsibilities for this post, please refer to the job description and person specification.
Please note that Sheffield Children's uplift pay to meet the Real Living Wage, which is £12.60 per hour.
Diversity Statement
At Sheffield Children’s, we are committed to creating an inclusive environment that celebrates diversity and supports everyone’s success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.
Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at [email protected] . Together, we’re building a workplace where everyone belongs.
#LI-Onsite
Applicant requirements
info The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Person specification
Qualifications and training
Meini prawf hanfodol
- Minimum of 4 GCSEs at grade 8-3 (A*-D) or equivalent which must include Maths and English (other literacy and numeracy qualifications also accepted please enquire if your are unsure)
Meini prawf dymunol
- ECDL/CLAIT or equivalent
- Formal typing/word processing qualification
Experience
Meini prawf dymunol
- Administrative work or voluntary experience
- Experience of dealing with the public on the telephone and/or face to face
- Experience of team working
Knowledge and skills
Meini prawf hanfodol
- Basic working knowledge of Microsoft Word, Excel and Outlook
- Able to carry out tasks accurately following instruction
- Able(or keen to learn how) to communicate effectively and sensitively with colleagues, service users and members of the public
- Basic computer skills i.e. able to use e-mail and internet to send and retrieve information
Meini prawf dymunol
- Knowledge of other Microsoft packages e.g. Access, PowerPoint
- Knowledge of administrative working processes and procedures
- Knowledge of the Data Protection Act and Confidentiality
Personal Attributes
Meini prawf hanfodol
- Committed to completing the Customer Service Practitioner Level 2 Apprenticeship
- Willing to travel to meet the demands of the post
- Able to carry out the duties of the role, with reasonable adjustments where necessary
Meini prawf dymunol
- Able to work to deadlines
- Able to work with limited supervision but seek advice when appropriate
Demonstrates Trust Values
Meini prawf hanfodol
Documents
- Customer Service L2 Apprenticeship (, 496.3)PDFKB
- SCH Local Benefits Summary (, 120.0)PDFKB
- Our EDI goals (, 155.7)PDFKB
Further details / informal visits contact
EnwAnne-Marie LynchTeitl y swyddApprentice and Work Experience CoordinatorCyfeiriad ebost [email protected]Rhif ffôn0114 3053355
