Overall
The Learning and Development Quality Coach will play a pivotal role in supporting Teaching, learning and assessment alongside a range of compliance duties. Their responsibilities will include:
Key Responsibilities:
Support with driving ongoing quality improvement across all apprenticeship programmes.
Provide overarching quality assurance for the Travel Consultant and Customer Service qualifications, ensuring high-quality performance.
Support with Inspiring and managing the L&D team, motivating them to achieve the best possible outcomes for every learner.
Analyse data and produce detailed reports to support informed decision-making and drive impactful changes.
Take an active role in the regular learner review process, for example, quality sampling of learner's work, engagement and efficiency.
Provide support for EPA gateway reviews and learner completion to maintain and improve higher grades.
Support with progress review and class observations, producing findings for the team leaders and delivery manager.
Assisting Learning and Development coaches with performance issues and compliance matters.
Deliver updates and actions at monthly quality meetings.
Complete regular internal verification for England and Scotland.
Complete IQA reports which are clear, well written and with sufficient detailed to support and improve performance.
Plan and complete IQA observations of Assessors to ensure the IQA strategy is met.
Ensure units and components of qualifications/standards meet the full requirements of each specification and assessment plan.
Support in the management of delivery models and other resources to embed a consistent and standardised approach to delivery.
Ensure all IQA activities continually meet the needs of the learners, exceed the requirements of Awarding Organisations, Ofsted and the ESFA.
Requirements:
Must have extensive knowledge and experience of Apprenticeship Standards and the End Point.
Hold a recognised Internal Quality Assurance qualification - V1, D34, L4 Award in the Internal.
Hold a recognised Assessor qualification - D32/D33, A1, TAQA, CAVA, or equivalent.
Hold a recognised teaching qualification at L3 Certificate level or above – PTLLS, CTLLS, DTLLS, Cert Ed, L4.
Education and Training, or equivalent.
Hold a current full driving licence.
Note: This job description is a general outline and may vary depending on the specific needs of the school and the role.
About Us
As the UK’s largest independent travel agency, Hays Travel specialises in providing good value, quality holidays, alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.
Our values
Our SMILE values are embedded in to our company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.
- Supportive
- Motivational
- Innovative
- Loyal
- Excellent
What it’s like to work for us?
Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.
Of course, it's not all about work. We're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.
Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.
